How do you get to know your customers? If you’re like most marketers, you can rattle your head a dozen ways. Ads, click rates, blog comments and Facebook likes as well as industry research scratch the surface. What about sales pitches and touchpoints for customer success? How about their business […]
Read Time : 7 Minutes
5 ways to deliver the best customer service
Customer service is the responsibility of the entire organization, not just the customer service team. For a company to keep its promise to be customer-centric, it must be customer-centric in all departments and teams. This includes support, sales, marketing, accounting, product and operations. What steps can you take to make […]
Read Time : 11 Minutes
5 Ways to Increase and Improve Customer Reviews for Your eCommerce Website
Customer reviews shape the way people think about you and your products, how much they trust you and whether you are the ecommerce store of choice. Missing reviews, on the other hand, can quickly send potential buyers to other websites and blow your marketing budget. So if you want to […]
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What is customer service? | Insightly
Customer service can be defined as the activities a company takes to help its customers succeed. In-person interactions, toll-free help desks, online support forums and live chat are common means by which customer service is provided. Some companies focus on providing services after an initial transaction. others believe that customer […]
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Do this when your customer retention goes down
“Retention problems are creeping up on you. You need to actively monitor the retention cohorts, even as retention rises to the right. “- Dan Wolchonok, former Director of Growth & Analytics at Hubspot Customer loyalty are the activities and processes with which a company increases its regular customers and keeps […]